Policy Navigation

1Shipping Policy
Shipping Policy

Shipping Policy

Shipping Costs

At Kinablu Inc., we understand the importance of transparent and predictable shipping costs. We believe that our customers should be able to easily understand how much they will pay for shipping before they complete their purchase. Therefore, we have implemented a comprehensive shipping cost calculation system that takes into account several factors, including the destination, size, and weight of your order. This ensures that you are only charged for the actual cost of shipping your furniture to your desired location.

We offer various shipping options to cater to the diverse needs of our customers. These options will be clearly displayed during checkout.

Shipping Time

We strive to deliver your furniture to you in a timely manner. For orders within Canada or the United States, you can expect free shipping with delivery within 2-4 business days. This timeframe allows us to carefully prepare and package your furniture while ensuring it arrives at your doorstep in excellent condition.

You can view estimated delivery dates during the checkout process, providing you with a clear idea of when you can expect your furniture to arrive. Our team is committed to meeting these estimated delivery dates, and we will do everything in our power to ensure that your furniture arrives on time.

Order Tracking

We believe that transparency and communication are key to a positive customer experience. Once your order has been shipped, you will receive an email notification containing a unique tracking number. This tracking number allows you to monitor the progress of your order in real-time, providing you with peace of mind and keeping you updated on the journey of your furniture from our warehouse to your home.

You can use the provided tracking number to access the shipping carrier's website and track the location of your order. This allows you to stay informed about the status of your shipment and anticipate its arrival. We encourage you to use this tracking feature to stay informed and ensure a smooth delivery process.

Shipping Address

To ensure that your furniture arrives at the correct location, it is crucial that you provide a complete and accurate shipping address during the checkout process. We strongly advise double-checking your shipping address before submitting your order to avoid any delays or misdeliveries.

We are not responsible for orders shipped to incorrect addresses. If you have provided an incorrect shipping address, we may be able to redirect your order to the correct location, but this may incur additional shipping costs. Therefore, it is essential to ensure that the shipping address you provide is accurate and up-to-date.

International Shipping

At this time, we are focused on providing exceptional service to our valued customers within Canada. We are currently not offering international shipping. We are constantly evaluating our shipping options and may expand our services to include international destinations in the future.

If you are interested in international shipping and would like to be notified when we offer this service, please contact our customer service team. We will be happy to add you to our notification list and keep you updated on any developments regarding international shipping.

Contact Us

We are committed to providing our customers with the best possible service and support. If you have any questions or concerns about our shipping policy, please do not hesitate to contact our customer service team. We are available to answer your questions and address any concerns you may have.

You can reach our customer service team by email at service@bluehaven.shop. We are always happy to help and ensure that your shipping experience is as smooth and enjoyable as possible.







2 Return Policy
Returns Policy



Returns Policy

Return Eligibility

You may return most new, unopened items sold and fulfilled by Kinablu Inc. within 180 days of delivery for a full refund.

  • Items must be in their original packaging.
  • Items must not be visibly used. This means the item should show no signs of wear, assembly, or use.
  • Certain items are not eligible for return, such as custom-made furniture, clearance items, and items marked as "final sale".

How to Return an Item

To return an item, please follow these steps:

  1. Contact our customer service team at service@bluehaven.shop to initiate a return.
  2. We will provide you with a prepaid return shipping label.
  3. Carefully repackage the item in its original packaging, ensuring it is protected from damage during shipping.
  4. Affix the prepaid return shipping label to the package.
  5. Drop off the package at a designated shipping location or schedule a pickup.

Refunds

Once we receive your returned item, we will process your refund within 1-2 business days. The refund will be credited to the original payment method.

Shipping Costs

For eligible returns, Kinablu Inc. will cover the cost of return shipping. You are only responsible for the original shipping cost of the order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 10 days of delivery. We will provide you with a replacement or a full refund, including the original shipping cost.

Contact Us

If you have any questions about our returns policy, please contact us at service@bluehaven.shop.








3Privacy Policy
Privacy Policy | Kinablu

Privacy Policy

Effective Date: October 26, 2023

Information We Collect

This Privacy Policy describes how Kinablu ("we," "us," or "our") collects, uses, and shares information collected from users ("you" or "your") of our website located at bluehaven-furniture.com (the "Website").

Information You Provide Directly:

  • Personal Information: Name, email address, mailing address, phone number, and payment information (when placing an order or creating an account).
  • Account Information: Username and password (if you create an account).
  • Order Information: Products purchased, purchase date, and shipping address.
  • Communication Information: Information you provide when contacting us (e.g., via email or phone).

Information We Collect Automatically:

  • Log Data: IP address, browser type, operating system, referring URLs, and pages visited.
  • Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activity. You can manage your cookie preferences through your browser settings. We use these to improve your experience and for advertising purposes (including retargeting ads on other websites).

How We Use Your Information

  • Fulfill your orders (process payments, ship orders, provide customer service)
  • Communicate with you (respond to inquiries, send order confirmations and updates; send marketing emails – you can opt out)
  • Improve our Website (analyze usage to improve functionality and design)
  • Personalize your experience (provide personalized recommendations and offers)
  • Comply with legal obligations

How We Share Your Information

We may share your information with:

  • Third-party service providers: We use third-party service providers for payment processing, shipping, email marketing, and other services. These providers are obligated to protect your information. An Example includes Hostinger Servers.
  • Legal authorities: As required by law or legal process.

Your Choices

You can access, update, and delete your personal information by contacting us at service@bluehaven-furniture.com. You can opt-out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

Data Security

We take reasonable measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure.

Changes to this Privacy Policy

We may update this Privacy Policy. We will post any changes on this page and update the effective date.

Contact Us

For questions about this Privacy Policy, contact us at:
service@bluehaven-furniture.com
1 Dudley Drive
2263327413

4 Cookie Policy
Cookie Policy | Kinablu

Cookie Policy

Effective Date: October 26, 2023

What are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

How We Use Cookies

We use cookies on our website bluehaven-furniture.com to:

  • Remember your preferences (e.g., language, currency, items in your shopping cart).
  • Improve your browsing experience by making the site easier to navigate.
  • Analyze website usage to improve its functionality and design (using analytics cookies).
  • Deliver targeted advertising (using advertising cookies).
  • [Add other uses of cookies specific to your site]

Types of Cookies We Use

We use different types of cookies, including:

  • Strictly Necessary Cookies: These are essential for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.
  • Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
  • Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages.
  • Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device.

Managing Your Cookie Preferences

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, blocking all cookies may impact your ability to use certain features of our website.

For more information on how to manage cookies, please visit [link to browser help pages or other relevant resource].

Changes to this Cookie Policy

We may update this Cookie Policy from time to time. We will post any changes on this page and update the effective date.

Contact Us

If you have any questions about this Cookie Policy, please contact us at service@bluehaven-furniture.com.

5 Billing Policy
Billing Policy | Kinablu

Billing Policy

Effective Date: October 26, 2023

Payment Methods

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal

Order Total

The order total includes the price of the goods, applicable sales tax, and shipping and handling fees. These fees will be clearly displayed during the checkout process.

Sales Tax

Sales tax will be charged based on your shipping address and applicable state/local laws.

Shipping and Handling

Shipping and handling fees will be calculated based on the weight, dimensions, and destination of your order. These fees will be displayed during checkout.

Order Confirmation

Once your order is placed, you will receive an order confirmation email with a summary of your purchase, including the total amount charged.

Billing Disputes

If you have any questions or disputes regarding your billing statement, please contact us at service@bluehaven-furniture.com within 30 days of the billing date.

Changes to this Billing Policy

We may update this Billing Policy from time to time. We will post any changes on this page and update the effective date.

Contact Us

If you have any questions about this Billing Policy, please contact us at service@bluehaven-furniture.com.

6 Terms & Conditions
Terms & Conditions

Terms & Conditions

Acceptance of Terms

Welcome to Kinablu Inc.! These Terms & Conditions ("Terms") govern your access to and use of our website, www.bluehaven.shop, and all related services offered by Kinablu Inc. ("we", "us", or "our").

By accessing or using our website, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access or use the website.

Changes to Terms

We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on our website. You are advised to review these Terms periodically for any changes.

Your continued use of the website after the posting of changes constitutes your acceptance of the revised Terms.

Use of Website

You may use our website for lawful purposes only. You agree not to use our website for any illegal or unauthorized purpose, including but not limited to:

  • Violating any local, state, national, or international law or regulation.
  • Transmitting any viruses, worms, or other malicious code.
  • Interfering with or disrupting the website or servers connected to the website.
  • Attempting to gain unauthorized access to any portion of the website or any systems or networks connected to the website.
  • Submitting false or misleading information.
  • Using the website for any commercial purpose without our express written consent.

User Content

You are solely responsible for any content you submit to the website ("User Content"). You represent and warrant that you own all rights to your User Content or have obtained all necessary permissions and licenses.

You agree not to submit any User Content that is illegal, harmful, threatening, abusive, harassing, defamatory, obscene, vulgar, hateful, racially, ethnically, or otherwise objectionable.

We reserve the right to remove any User Content that violates these Terms or that we deem inappropriate for any reason.

Disclaimer

The website and its content are provided "as is" and without warranties of any kind, express or implied. We disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the website will be uninterrupted or error-free, that defects will be corrected, or that the website or the server that makes it available are free of viruses or other harmful components.

You acknowledge and agree that your use of the website is at your own risk.

Limitation of Liability

In no event shall Kinablu Inc., its officers, directors, employees, agents, suppliers, or licensors be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to your use of the website, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses, even if we have been advised of the possibility of such damages.

You agree that your sole remedy for any dissatisfaction with the website or any content is to stop using the website.

Indemnification

You agree to indemnify and hold harmless Kinablu Inc., its officers, directors, employees, agents, suppliers, and licensors from and against any and all claims, demands, losses, liabilities, costs, and expenses (including attorney's fees) arising out of or relating to your use of the website or your violation of these Terms.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Ontario, Canada, without regard to its conflict of law provisions.

Dispute Resolution

Any dispute arising out of or relating to these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association ("AAA"). The arbitration shall be held in Guelph, Ontario, Canada. The decision of the arbitrator shall be final and binding on the parties.

Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck from these Terms and the remaining provisions shall remain in full force and effect.

Waiver

No waiver of any provision of these Terms shall be effective unless in writing and signed by an authorized representative of Kinablu Inc.

Entire Agreement

These Terms constitute the entire agreement between you and Kinablu Inc. regarding your use of the website and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.

Contact Us

If you have any questions about these Terms, please contact us at service@bluehaven.shop.